It’s essential you take out travel insurance to cover the likes of personal injury, medical expenses, trip cancellation for your travel with us. Please head to our Travel Insurance page for more in-depth information and insurance provider options. It’s also important to check your insurance covers all the activities you’ll be partaking in, in case you’re travelling to altitude or looking at extreme sports.

We get a real variety of people on our trips and they all seem to have one thing in common – a love of the outdoors! Our group sizes range from a minimum of 4 to a maximum of 14 people, generally with a mix of singles, couples and friends.

Your trip fare includes all transportation, guiding, meals and activities (except any optional activities). Most people like to bring a little extra to cover a round of drinks at the pub, take home some souvenirs, book a tour and eat out on their free day in Queenstown or Auckland, and tip our guides if they've had a great time.

Usually the easiest thing to do is use your credit or debit card to withdraw money directly from your home account, in local currency. There are plenty of ATM's and banks in larger towns in New Zealand, and ATM's will accept all major credit cards and many debit cards. Cash advances are the most convenient way to get cash.

Once you've booked your trip, you'll have access to a gear list in your portal on exactly what to bring along. The gear list is carefully thought out to provide you with everything you need to be warm and happy, or cool and relaxed, whatever the weather! So it is best to bring everything we recommend along, if you don't bring everything you need, we can't guarantee your comfort. The video below is a good overview of what to bring when hiking in New Zealand.

You will need proper hiking boots - trail shoes are not good enough. We'll be taking you to some awesome places where you'll be hiking over a variety of terrain, therefore your boots should have full ankle support and a stiff sole with a high profile tread. It's also important that whichever footwear you decide to bring that it's well broken-in and waterproofed before you come down. If you have good ankles that will be able to cope pretty well with varied terrain, then good hiking shoes should be fine, but if not then hiking boots will give you better support.

New Zealand is an island nation, therefore enjoys a maritime climate with plenty of sunshine and mild temperatures. The weather can vary a lot from top to bottom and east to west, which can be a bit of a surprise for many of our visitors, who come from a continental climate where the weather is a little more predictable. Have you heard of the song "Four Seasons in One Day"? If you haven't, we suggest having a listen - it's a classic song by a kiwi group called Crowded House, and of course, the weather in New Zealand inspired the lyrics! They say, one of the reasons Sir Edmund Hillary was such an accomplished mountaineer was his ability to read the weather - his training in the Southern Alps no doubt played a large part in this!

In the far north (aka the 'winterless north') you can expect semi-tropical conditions, with a fair dosing of rain, plenty of sun and mid temperatures during the day and evening. As you head further south, the average temperature falls, though each region has its own unique characteristics. For example, you'll often hear us talking about one of our favourite spots, the West Coast of the South Island. Along this wild stretch of largely uninhabited coast, rainfall is high (coming off the Tasman Sea) and temperatures are mild, which contributes to the Jurassic-like forests you'll encounter. The Southern Alps, which divide the South Island act as a catchment for this rain (which turns to snow and glacial ice at higher elevations). By the time the clouds have reached the eastern side of the Alps, they're empty, and as they make their way down towards the plains, they warm up creating the typical nor' westerly winds.

Parts of the South Island have a sort of mini continental climate, being further from the ocean and sheltered by the alpine ranges. These areas, such as Queenstown can get hot and dry during the summer and remain cool in the evenings - perfect for some grape varieties.

Learn more about the weather down here at our best time to visit New Zealand page.

We are accustomed to catering to the following special diets:

• vegan (no meat or animal products)
• vegetarian (no meat products)
• pescatarian (vegetarian, and eat fish)
• no red meat (eat chicken & fish)
• gluten intolerant (no wheat, rye, barley or oats)
• lactose intolerant (no dairy products)

You will get the opportunity to specify your particular requirements when you fill in our pre-trip questionnaire. If you have any other dietary requirements please let us know well in advance, via email or the online questionnaire.

There are so many great stories to come out of New Zealand, probably because the landscape and the people inspire such creativity and adventure. Here is a list, gathered from across the Active Adventures family, of recommended reads:

• "An Angel at My Table" - Janet Frame Though undoubtedly one of New Zealand's most accomplished novelists, Frame is perhaps best known for this three-volume autobiography, dramatised in Jane Campion's film which, with wit and a self-effacing honesty, gives a wonderful insight into both the author and her environment. Her superb novels and short stories use humour alongside highly disturbing combinations of events and characters to overthrow readers' preconceptions. For starters, try Faces in the Water, Living in the Maniototo, Scented Gardens for the Blind, Daughter Buffalo and Owls Do Cry (all The Women's Press).
• "Dogside Story" - Patricia Grace - Short-listed for the 2001 Booker Prize, this is a wonderful story concerning the power of the land and the power of whanau at the turn of the Millennium. (whanau is the Maori word for family
• "The Bone People" (Picador) - Keri Hulme - Celebrated winner of the 1985 Booker Prize, and a wonderful first novel set along the wild beaches of the South Island's West Coast. Mysticism, myth and earthy reality are transformed into a haunting tale peopled with richly drawn characters.
• "King of the Gypsies" (Penguin) - Witi Ihimaera Bulibasha – The best introduction to one of the country's finest Maori authors. A rollicking good read, energetically exploring the life of a rebellious teenager in 1950s rural New Zealand, where two mighty sheep-shearing families are locked in battle. It's an intense look at adolescence, cultural choices, family ties and the abuse of power, culminating in a masterful twist. Look out also for the excellent The Matriarch (Penguin) and The Uncle Story (Talanoa, NZ) by the same author.
• "The Luminaries" - Eleanor Catton - winner of the 2013 Man Booker Prize. The plot follows Walter Moody, a prospector who travels to the fledgling West Coast of the South Island settlement of Hokitika, near New Zealand's goldfields in 1866 to try to make his fortune. Instead he stumbles into a tense meeting between twelve local men, who draw him in to the complex mystery behind a series of unsolved crimes.
• "The Penguin History of New Zealand" – Michael King - For NZ history this is the best book - It catalogues the history of New Zealand from initial settlement (well, at least the various theories of the initial settlements) right through to the government in 2005. This one is my favourite history books - to be read in small sections and with much discussion!

New Zealand operates on a 230V AC system with the Plug Type I.

We welcome many solo travelers on our trips – in fact, we get so many solo travelers and they always say it’s a great way to travel alone, but not actually by themselves. You’ll have an incredible adventure sharing your experiences with other like-minded travelers, and the best part is we don't charge extra for solo travelers, providing you don’t mind sharing a room. However, for bookings within 90 days of your chosen departure, a forced single supplement will apply if there is no other guest of the same gender already booked to share with.

If you prefer not to share a room at all, you can upgrade to a single room, if one is available.

WiFi is available almost everywhere in cities and easy enough to find in most towns/villages so you can rely on having access a few times a week during your trip. If you have data roaming switched on, then you'll be able to use the internet on your smartphone about 70% of the time during your trip, but beware of the fees! WiFi is available at some of the accommodations that you'll be staying at, usually for a small cost so check this out at each location when you arrive.

New Zealand Time (NZT) is the time zone for New Zealand. It is +13 hours ahead of Greenwich Mean Time (GMT).

The type of food varies – on some occasions your guides will cook your meals and on other occasions we’ll eat out at restaurants. We also keep a generous snack basket on the bus at all times. All the food you eat, be it a traditional Kiwi barbeque, or a packed lunch to take with you on a hike, will be of top quality. All our guides have food hygiene certificates and are well practiced in the art of back country catering!

The currency in New Zealand is the New Zealand dollar

The highest elevation we get to on any of the Active Adventures New Zealand trips is about 1,500 metres (5,000 feet). So there are no real altitude issues to contend with in New Zealand though the tracks can still be quite challenging.

Yes! New Zealand is a safe place to travel and the crime rate is low - visitors to New Zealand are held in high regard so you can expect the warmest of welcomes. We recommend taking the same common sense precautions you would anywhere else – just to be on the safe side! Don’t bring valuable things with you unless necessary for your trip. Keep your money and other valuables in a money belt or pouch under your clothes. Lock your bags and luggage, and leave valuable items you don’t need for the day (e.g. passports and credit cards) in the hotel safe.